We strive to assist our customers in any way they need, providing as much information, training, and assistance as is necessary. AvL customer support is committed to solving our customer problems. We are a team of dedicated professionals working to continually improve all aspects of our products and the service we provide. We want to take the time to understand your technical and operational requirements.
Count on us for your peace of mind. We want to support our customers with extraordinary service, and our technical support team is available seven days a week via phone or email.
AvL warrants its products to be free from defects in material and workmanship for one year from the date of shipment, and some individual products may include extended warranties as agreed upon in the Purchase Order. Click the AvL Terms & Conditions button to reach AvL’s standard terms, including Warranty and Warranty Procedure.
Technical support and document requests are available to all AvL customers at cs@avltech.com. Please include the terminal serial number so AvL’s Customer Service team can review the details prior to replying. We respond to email inquiries as quickly as possible.
To request authorization to return an AvL terminal or component for service, send the request to rmagroup@avltech.com. Please include the terminal serial number so AvL’s RMA team can review the details prior to replying. We respond to email inquiries as quickly as possible.
In case of an emergency or relating to matters of a more pressing nature, telephone and fax support is available per incident to AvL customers throughout the world.
Typical telephone support (Monday – Friday 8am – 5pm EST): 1-828-250-9950
Fax: 1-828-250-9938
After hours/emergency customer service (Weekends and Holidays): 1-828-250-9950, then follow prompts to page Customer Service.
Our Customer Service team also provides training for antenna operators. Our training programs cover both hardware and software to ensure your team and antennas operate with peak performance. For more information, or to schedule a training program, contact the Customer Service team at 1-828-250-9950 or support@avltech.com.
15 North Merrimon Avenue
Asheville, NC 28804
Phone: 828-250-9950
